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Here at Service 1st Auto Care Collision Customer Service is our #1 priority, along with superior vehicle repairs. Our goal is to make sure you are 100% satisfied, and we go the extra mile to guarantee that.
The common view of a "body shop" is one of mistrust, deceit, fraud and confrontational. We provide a standard of excellence that associates the name "Service 1st Auto Care Collision" with trust, quality, efficiency, and a customer-friendly environment.
We aim to make the repair process painless and effortless for you. Our focus is to repair your collision-damaged vehicle as quickly and efficiently as possible, while preserving the value of your vehicle by performing all necessary repairs to the manufacturer's specifications. We employ certified technicians and have the most up-to-date, state-of-the-art equipments. Our employees are knowledgeable and experienced. We take pride in assisting you through the rough times that come along with any auto collision. Our trained staff is here to help you in the entire auto collision process - from the moment of collision...to the time your vehicle is driven from our facilities.
Service 1st Auto Care Collision is equipped with state-of-the-art equipments allowing for production of original color and finish. Service 1st Auto Care Collision meets and exceeds the highest level of standards. Vehicles are buffed, polished, detailed, and hand waxed to restore "the new car look", prior to pick up regardless of what area on the vehicle was repaired.
We provide towing services if needed, just call 404-217-3839. Service 1st Auto Care Collision is a first-rate auto repair and refinishing center located in Lithonia.
Preferred insurance shops are not allowed to give customers back any incentives and normally work on a tighter budget thus saving the insurance company money-we prefer to pass the savings on to the customer.
We thoroughly inspect the damaged to your vehicle and prepare a preliminary estimate, and provide it e to you and/or your insurance company.
The repair process does not begin until we receive written authorization to proceed. The damaged portion of the vehicle is dismantled and inspected for any concealed damages. Following to any additional damage, we prepare a supplemental and submit it to you and/or your insurance company for approval before the repair process continues.
Upon approval of repairs, our expert technicians will repair/replace the damaged parts in compliance to the written estimate. The decision to repair or replace damaged parts depends on the degree of damage and the cost effectiveness of repairing or replacing. Upon completion of repairs, the vehicle goes to our paint department for refinishing.
Proper preparation is vital to the refinishing process. The next step in the process are sanding and priming of the parts. The paint is computer-mixed to match the manufacturer's original color by using the paint code on your vehicle. Often the paint has to be blended onto the adjacent panels on the vehicle in order to compensate for slight variations in color that occur because of differences in the manufacturers' finishes or aging of the paint on the vehicle.
Next, the base coat is applied. Vehicles that use a three-stage paint system will get a second color applied to it. Lastly, a clear coat is applied, and once the finish has cured, the vehicle is buffed and cleaned.
Items such as door handles that were removed before painting the vehicle are installed. The vehicle is inspected and approved for pick-up. 100% Customer satisfaction is our #1 goal, at Service 1st Auto Care.